T. Erickson. Proceedings of the 3rd conference on Designing interactive systems: processes, practices, methods, and techniques, page 357-368. New York, NY, ACM Press, (2000)
C. Alexander. Harvard University Press, (June 1964)design is - "The process of inventing physical things which display new physical order, organizatio, form, in response to function" (p 1)
"To match the growing complexity of problems, there is a growing body of information and specialist experience. Th.
A. Dearden, J. Finlay, E. Allgar, and B. Mcmanus. People and Computers XVII: Memorable yet Invisible, Proceedings of HCI'2002, page 159-174. Springer Verlag, (2002)