%0 Thesis %1 shirk_study_2002 %A Shirk, Wendy Gillingham %C Tulsa, OK %D 2002 %K ADMINISTRATION, AND EDUCATION, ETHNIC Higher, RACIAL SOCIOLOGY, STUDIES %T A study of the relationship between student satisfaction and ethnicity, gender, and grade point average at a private, non-denominational, midwestern university %X Purpose and method. The purpose of this study was to investigate the relationship between student satisfaction and ethnicity, gender, and grade point average at a private, non-denominational, midwestern university. The researcher conducted a quantitative ex post facto correlational analysis involving graduating seniors at the university studied. The College Student Survey (CSS) from the Higher Education Research Institute (HERI) was utilized for collecting data because of its already established validity and reliability. An alpha level of .05 was used for all analyses. Findings and conclusions. First, the investigator performed a correlational analysis with the variables of overall student satisfaction and ethnicity, gender, and grade point average. Results indicated a significant correlation between gender and overall student satisfaction. Specifically, graduating females at the university studied reported being more satisfied with their overall college experience than did graduating males. Second, the researcher performed a correlational analysis in order to investigate the relationship between sub-areas of student satisfaction (as indicated on the CSS) and ethnicity, gender, and grade point average. Based on the results of this analysis, African American students and other students of color reported dissatisfaction with their interaction with other students, as well as their ability to find faculty or staff mentors, more than did their Caucasian counterparts. Moreover, students with higher grade point averages reported dissatisfaction with laboratory facilities and equipment; tutoring and other academic assistance; career counseling and advising; and campus health services more than did students with lower grade point averages. Furthermore, students with lower grade point averages reported dissatisfaction with their amount of contact with faculty more than did students with higher grade point averages.

@phdthesis{shirk_study_2002, abstract = {Purpose and method. The purpose of this study was to investigate the relationship between student satisfaction and ethnicity, gender, and grade point average at a private, non-denominational, midwestern university. The researcher conducted a quantitative ex post facto correlational analysis involving graduating seniors at the university studied. The College Student Survey (CSS) from the Higher Education Research Institute (HERI) was utilized for collecting data because of its already established validity and reliability. An alpha level of .05 was used for all analyses. Findings and conclusions. First, the investigator performed a correlational analysis with the variables of overall student satisfaction and ethnicity, gender, and grade point average. Results indicated a significant correlation between gender and overall student satisfaction. Specifically, graduating females at the university studied reported being more satisfied with their overall college experience than did graduating males. Second, the researcher performed a correlational analysis in order to investigate the relationship between sub-areas of student satisfaction (as indicated on the CSS) and ethnicity, gender, and grade point average. Based on the results of this analysis, African American students and other students of color reported dissatisfaction with their interaction with other students, as well as their ability to find faculty or staff mentors, more than did their Caucasian counterparts. Moreover, students with higher grade point averages reported dissatisfaction with laboratory facilities and equipment; tutoring and other academic assistance; career counseling and advising; and campus health services more than did students with lower grade point averages. Furthermore, students with lower grade point averages reported dissatisfaction with their amount of contact with faculty more than did students with higher grade point averages.}, added-at = {2018-06-19T15:18:45.000+0200}, address = {Tulsa, OK}, author = {Shirk, Wendy Gillingham}, biburl = {https://www.bibsonomy.org/bibtex/29e8b050bd94e51acdd7a9e56f675a84a/prophe}, interhash = {6db224468bbc76fea9956293c8316aed}, intrahash = {9e8b050bd94e51acdd7a9e56f675a84a}, keywords = {ADMINISTRATION, AND EDUCATION, ETHNIC Higher, RACIAL SOCIOLOGY, STUDIES}, school = {Oral Roberts University}, shorttitle = {A study of the relationship between student satisfaction and ethnicity, gender, and grade point average at a private, non-denominational, midwestern university}, timestamp = {2018-06-19T15:18:45.000+0200}, title = {A study of the relationship between student satisfaction and ethnicity, gender, and grade point average at a private, non-denominational, midwestern university}, type = {Doctoral {Dissertation}}, year = 2002 }