Browse and use applications:
If you just want a pre-built application, you can browse applications in the Coghead Gallery, copy them to your account and instantly use them to automate your business processes. The Gallery provides an ever expanding list of applications such as Project Management, CRM, Recruiting Manager, Expense Tracker, and Knowledge Base; giving you key capabilities to track, manage, report on, and send alerts for key aspects of your business.
Within 20 minutes of my first Twitter message I got a call from a Comcast executive in Philadelphia who wanted to know how he could help. He said he monitors Twitter and blogs to get an understanding of what people are saying about Comcast, and so he saw the discussion break out around my messages.
"Classic" CRM is no longer viable - a one dimensional corporate interaction that provides processes, services and technology to the customer facing departments - sales, marketing and customer service. It is time to recognize that there is a customer ecosy