%0 Conference Paper %1 epub28705 %A Richter, Alexander %A Heidemann, Julia %A Klier, Mathias %A Behrendt, Sebastian %B 11. Internationale Tagung Wirtschaftsinformatik %D 2013 %K wissensmanagement %T Success Measurement of Enterprise Social Networks %U http://www.kooperationssysteme.de/docs/pubs/Richter%20et%20al%202013_WI2013_Success_Measurement_of_ESN.pdf %X Especially in the knowledge intensive service industry and times of virtual teams, there is a high need to support collaboration and information ex-change between employees with IT. Whereas many organizations have recog-nized the great potential of Enterprise Social Networks (ESN) in this context, there is still a lack of well-founded and applicable approaches to make this po-tential visible i.e. to measure the success of ESN. To alleviate this drawback we propose a novel approach to measure ESN success covering the dimensions us-age and business value. To illustrate the practical benefit and applicability of the novel approach, we provide an extensive real-world example from the ser-vice industry. In cooperation with a large financial services provider, the ap-proach was successfully applied and led to an improved decision support for different stakeholder groups including system administrators and executive management.

@inproceedings{epub28705, abstract = {Especially in the knowledge intensive service industry and times of virtual teams, there is a high need to support collaboration and information ex-change between employees with IT. Whereas many organizations have recog-nized the great potential of Enterprise Social Networks (ESN) in this context, there is still a lack of well-founded and applicable approaches to make this po-tential visible i.e. to measure the success of ESN. To alleviate this drawback we propose a novel approach to measure ESN success covering the dimensions us-age and business value. To illustrate the practical benefit and applicability of the novel approach, we provide an extensive real-world example from the ser-vice industry. In cooperation with a large financial services provider, the ap-proach was successfully applied and led to an improved decision support for different stakeholder groups including system administrators and executive management.}, added-at = {2014-06-02T17:53:57.000+0200}, author = {Richter, Alexander and Heidemann, Julia and Klier, Mathias and Behrendt, Sebastian}, biburl = {https://www.bibsonomy.org/bibtex/2f79d65771ea682cddb77f60dcc569fb0/griesbau}, booktitle = {11. Internationale Tagung Wirtschaftsinformatik}, interhash = {0eccf8d02ddd5b87ca9d8383b0e1f116}, intrahash = {f79d65771ea682cddb77f60dcc569fb0}, keywords = {wissensmanagement}, month = {February}, timestamp = {2014-06-02T17:53:57.000+0200}, title = {Success Measurement of Enterprise Social Networks}, url = {http://www.kooperationssysteme.de/docs/pubs/Richter%20et%20al%202013_WI2013_Success_Measurement_of_ESN.pdf}, year = 2013 }