%0 Journal Article %1 journals/ecr/ZhouWSZZG19 %A Zhou, Ronggang %A Wang, Xiaorui %A Shi, Yuhan %A Zhang, Renqian %A Zhang, Leyuan %A Guo, Haiyan %D 2019 %J Electron. Commer. Res. %K dblp %N 3 %P 477-499 %T Measuring e-service quality and its importance to customer satisfaction and loyalty: an empirical study in a telecom setting. %U http://dblp.uni-trier.de/db/journals/ecr/ecr19.html#ZhouWSZZG19 %V 19

@article{journals/ecr/ZhouWSZZG19, added-at = {2020-03-13T00:00:00.000+0100}, author = {Zhou, Ronggang and Wang, Xiaorui and Shi, Yuhan and Zhang, Renqian and Zhang, Leyuan and Guo, Haiyan}, biburl = {https://www.bibsonomy.org/bibtex/238d45184acf3f7db4db518ddb0cf82b0/dblp}, ee = {https://doi.org/10.1007/s10660-018-9301-3}, interhash = {39a1a5076b27f1714a0eec56cbfb1698}, intrahash = {38d45184acf3f7db4db518ddb0cf82b0}, journal = {Electron. Commer. Res.}, keywords = {dblp}, number = 3, pages = {477-499}, timestamp = {2020-03-14T11:39:25.000+0100}, title = {Measuring e-service quality and its importance to customer satisfaction and loyalty: an empirical study in a telecom setting.}, url = {http://dblp.uni-trier.de/db/journals/ecr/ecr19.html#ZhouWSZZG19}, volume = 19, year = 2019 }