%0 Book %1 beyer98 %A Beyer, Hugh %A Holtzblatt, Karen %C San Francisco %D 1998 %I Morgan Kaufmann %K methodology inquiry contextual %T Contextual Design: Defining Customer-Centred Systems

@book{beyer98, added-at = {2006-03-24T16:34:33.000+0100}, address = {San Francisco}, author = {Beyer, Hugh and Holtzblatt, Karen}, biburl = {https://www.bibsonomy.org/bibtex/2276e9a76d85034cb816f8d8e6c09b2df/neilernst}, citeulike-article-id = {111757}, comment = {Describes a system for designing user-centered applications by several techniques: contextual inquiry, work models, interpretation, consolidation, work redesign, and system design andprototyping User focused means the user's objectives are central to the design, where design means the entire work flow model. That is, if someone sks for a particular feature, perhaps they are doing it because they have a silly workflow model. Contextual inquiry: study a few key individuals in depth in order to arrive at a better understanding ? contextual interview: 2-3 hrs , watch customer do his work, then meets with design team to interpret results and develop work models ? the relationship model - 'be like this, and you will do the right things' p 41 - master/apprentice model ? Polanyi (1958) notion of tacit knowledge ? four principles of contextul inquiry: . context - go to the place to see and gather ongoing, concrete data. 2. partnersip - help the customer articulate the experience. Basic idea of CI seems to be that people like talking about what they do. Idea: introduce the technology as you talk, to try out the idea for a design 3. interpretation: share your interpretation of what is happening with the customer and validate it that way. May be too polite to dispute interpretation directly by saying 'No'. 4. focus : don't let your focus and expertise to cloud what the customer is really saying - don't assume ?tape recorder, summary data (general impression), introduce the shift in perspective, how it will work(do your work, I'll interrrupt unless it's a bad time), then wrap-up. ?How to do it in practive: 1. start by broadening your focus on the application (do this with group of designers (rob, jeff...), and look for analogues to what you're doing ( for insight) ? two to three people in each role should be interviewed}, description = {sdasda}, interhash = {1db0e134ddeb562941c2b83d597ea29d}, intrahash = {276e9a76d85034cb816f8d8e6c09b2df}, keywords = {methodology inquiry contextual}, priority = {0}, publisher = {Morgan Kaufmann}, timestamp = {2006-03-24T16:34:33.000+0100}, title = {Contextual {D}esign: {D}efining {C}ustomer-{C}entred {S}ystems}, year = 1998 }