%0 Journal Article %1 journals/jocec/LeeL06 %A Lee, Sang Jun %A Lee, Zoonky %D 2006 %J J. Organ. Comput. Electron. Commer. %K dblp %N 1 %P 65-85 %T An experimental study of online complaint management in the online feedback forum. %U http://dblp.uni-trier.de/db/journals/jocec/jocec16.html#LeeL06 %V 16

@article{journals/jocec/LeeL06, added-at = {2020-09-10T00:00:00.000+0200}, author = {Lee, Sang Jun and Lee, Zoonky}, biburl = {https://www.bibsonomy.org/bibtex/2459eede37a450ce11cf91c9cd9500bf2/dblp}, ee = {https://doi.org/10.1080/10919390609540291}, interhash = {e55733a4708374fb9b93c8de54155c32}, intrahash = {459eede37a450ce11cf91c9cd9500bf2}, journal = {J. Organ. Comput. Electron. Commer.}, keywords = {dblp}, number = 1, pages = {65-85}, timestamp = {2020-09-11T11:46:18.000+0200}, title = {An experimental study of online complaint management in the online feedback forum.}, url = {http://dblp.uni-trier.de/db/journals/jocec/jocec16.html#LeeL06}, volume = 16, year = 2006 }