Collaborative Knowledge Management and Maintenance
Professionelles Wissensmanagement -- Erfahrungen und Visionen (Includes Proceedings of the 9th German Workshop on Case-Based Reasoning, GWCBR 2001), Baden-Baden, Germany, page 220--233. Aachen, Shaker-Verlag, (2001)Abstract
These days, in business, there is a general agreement and
understanding that it is important to maximize and manage the use
and reuse of the intellectual assets of an organisation. This has
led to increased interest in knowledge management and recently
researchers have explored the role of artificial intelligence
(AI) techniques within more traditional knowledge management
frameworks. For example, case-based reasoning, with its explicit
emphasis on the storage and reuse of past experience has
attracted considerable interest. Recently much attention has been
placed on the maintenance of case knowledge and this is generally
viewed as a vital knowledge management goal. In this paper, we
describe collaborative maintenance, a novel framework to
intelligently support a distributed case-based user-driven
technique for supporting the upkeep of large-scale and dynamic
information repositories, such as those utilized by many
knowledge management systems.
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