%0 Journal Article %1 thomas01 %A Thomas, J. C. %A Kellogg, W. A. %A Erickson, T. %D 2001 %J IBM Systems Journal %K knowledge management %N 4 %T The knowledge management puzzle: Human and social factors in knowledge management %U http://www.cs.toronto.edu/~nernst/papers/km-ibm-thomas.pdf %V 40

@article{thomas01, added-at = {2006-03-24T16:34:33.000+0100}, author = {Thomas, J. C. and Kellogg, W. A. and Erickson, T.}, biburl = {https://www.bibsonomy.org/bibtex/281845861ed801906e2b0a21798577ba0/neilernst}, citeulike-article-id = {121534}, comment = {ok article, focus is on knowledge as a product of social process... puts the lie to the phrase "right information to the right people" plus makes the point that to get people to use collaborative tools you must have an atmosphere that rewards sharing}, description = {sdasda}, interhash = {f570c32295a265fb0f5cc1e6e14e848b}, intrahash = {81845861ed801906e2b0a21798577ba0}, journal = {IBM Systems Journal}, keywords = {knowledge management}, number = 4, priority = {0}, timestamp = {2006-03-24T16:34:33.000+0100}, title = {The knowledge management puzzle: {H}uman and social factors in knowledge management}, url = {http://www.cs.toronto.edu/~nernst/papers/km-ibm-thomas.pdf}, volume = 40, year = 2001 }