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Inside the Search Process: Information Seeking from the User's Perspective.

. Journal of the American Society for Information Science, 42 (5): 361-371 (1991)

Abstract

The article discusses the users' perspective of information seeking. A model of the information search process is presented derived from a series of five studies investigating common experiences of users in information seeking situations. The cognitive and affective aspects of the process of information seeking suggest a gap between the users' natural process of information use and the information system and intermediaries' traditional patterns of information provision.

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