The standardization of processes and the identification of shared business services in a service-oriented architecture (SOA) are currently widely discussed. Above all in practice, however, there still is a lack of appropriate instruments to support these tasks. In this paper an approach for a process map is introduced which allows for a systematic presentation—as complete as possible—
of the processes in an enterprise (division). After a consistent refinement of the process has taken place by means of aggregation/disaggregation respectively, generalization/specialization relations, it is possible to identify primarily
functional similarities of the detailed sub-processes. The application of the process map at a financial service provider (FSP) highlights how these similarities can be taken as a basis to standardize processes and to identify shared services.
%0 Journal Article
%1 Heinrich2007
%A Heinrich, Bernd
%A Henneberger, Matthias
%A Leist, Susanne
%A Zellner, Gregor
%D 2007
%J Inf Syst E-Bus Manage
%K BPM BusinessProcessManagement FinancialServiceProvider ProcessMap
%P 91-102
%T The process map as an instrument to standardize processes: design and application at a financial service provider
%V 7
%X The standardization of processes and the identification of shared business services in a service-oriented architecture (SOA) are currently widely discussed. Above all in practice, however, there still is a lack of appropriate instruments to support these tasks. In this paper an approach for a process map is introduced which allows for a systematic presentation—as complete as possible—
of the processes in an enterprise (division). After a consistent refinement of the process has taken place by means of aggregation/disaggregation respectively, generalization/specialization relations, it is possible to identify primarily
functional similarities of the detailed sub-processes. The application of the process map at a financial service provider (FSP) highlights how these similarities can be taken as a basis to standardize processes and to identify shared services.
@article{Heinrich2007,
abstract = {The standardization of processes and the identification of shared business services in a service-oriented architecture (SOA) are currently widely discussed. Above all in practice, however, there still is a lack of appropriate instruments to support these tasks. In this paper an approach for a process map is introduced which allows for a systematic presentation—as complete as possible—
of the processes in an enterprise (division). After a consistent refinement of the process has taken place by means of aggregation/disaggregation respectively, generalization/specialization relations, it is possible to identify primarily
functional similarities of the detailed sub-processes. The application of the process map at a financial service provider (FSP) highlights how these similarities can be taken as a basis to standardize processes and to identify shared services.},
added-at = {2009-08-19T15:51:55.000+0200},
author = {Heinrich, Bernd and Henneberger, Matthias and Leist, Susanne and Zellner, Gregor},
biburl = {https://www.bibsonomy.org/bibtex/2921d261fce20bfeeb436651c8bc041df/stefan.strecker},
interhash = {9d87f71c5d2a88a6f8aa17a7117f9b70},
intrahash = {921d261fce20bfeeb436651c8bc041df},
journal = {Inf Syst E-Bus Manage},
keywords = {BPM BusinessProcessManagement FinancialServiceProvider ProcessMap},
month = {November},
pages = {91-102},
timestamp = {2009-08-19T15:51:55.000+0200},
title = {The process map as an instrument to standardize processes: design and application at a financial service provider},
volume = 7,
year = 2007
}