E-mail writing as a cross-cultural learning experience
System, 29 (2):
235--251 (June 2001)DOI: 10.1016/S0346-251X(01)00013-6
Abstract
This study looks into the cultural dimension involved in the e-mail correspondence between university EFL students in Taiwan and pre-service bilingual/ESL teachers in the USA. E-mail entries and end-of-project reports were analyzed to yield insights into the cross-cultural communication process. The data analysis focused on the types of cultural information transmitted and effects of cultural assumptions and values on communication effectiveness. The findings revealed perceived fundamental characteristics of both Chinese and American cultures by the two groups of participants. It was also found that curiosity toward the other culture was a motivating factor for on-going correspondence, but cultural presumptions were sometimes a hindrance for communication; positive interpretations of cultural differences and empathy were key factors contributing to the removal of communication obstacles. Although there is no substitute for actual experiences of immersing into the target culture, cross-cultural e-mail correspondence sensitized the participants to cultural differences and served as a learning experience for better cross-cultural understanding.
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