bibtex
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anrcare's BibTeX entry:
Customer Emotions in Service Failure and Recovery Encounters
espace.library.uq.edu.au, 2006.
| Authors: | J McColl-Kennedy and A Smith |
| URL: | http://espace.library.uq.edu.au/eserv/UQ:71242/Pre_print_FINAL_Emotions_Chapter.pdf |
| Tags: | emotion evaluation |
@article{McCollKennedy:2006p4966,
title = {Customer Emotions in Service Failure and Recovery Encounters},
author = {J McColl-Kennedy and A Smith},
journal = {espace.library.uq.edu.au},
month = {Jan},
url = {http://espace.library.uq.edu.au/eserv/UQ:71242/Pre_print_FINAL_Emotions_Chapter.pdf},
year = {2006},
date-added = {2008-08-04 08:42:51 +0200}, pmid = {1315994896223016317related:fZWZu2JaQxIJ}, local-url = {file://localhost/Users/cedric_bach/Documents/Papers/2006/McColl-Kennedy/espace.library.uq.edu.au%202006%20McColl-Kennedy.pdf}, uri = {papers://63878A5C-413C-4F55-964E-6E4B0F84A173/Paper/p4966}, date-modified = {2008-08-04 08:42:51 +0200}, read = {Yes}, rating = {0},
keywords = {emotion evaluation }
}
author = {J McColl-Kennedy and A Smith},
journal = {espace.library.uq.edu.au},
month = {Jan},
url = {http://espace.library.uq.edu.au/eserv/UQ:71242/Pre_print_FINAL_Emotions_Chapter.pdf},
year = {2006},
date-added = {2008-08-04 08:42:51 +0200}, pmid = {1315994896223016317related:fZWZu2JaQxIJ}, local-url = {file://localhost/Users/cedric_bach/Documents/Papers/2006/McColl-Kennedy/espace.library.uq.edu.au%202006%20McColl-Kennedy.pdf}, uri = {papers://63878A5C-413C-4F55-964E-6E4B0F84A173/Paper/p4966}, date-modified = {2008-08-04 08:42:51 +0200}, read = {Yes}, rating = {0},
keywords = {emotion evaluation }