Need for Speed? On Quality of Experience for File Storage Services
4th International Workshop on Perceptual Quality of Systems (PQS 2013), Vienna, Austria, (сентября 2013)Аннотация
Cloud computing has received a lot of attention within several research domains. However, there are only a few studies that focus on Quality of Experience (QoE) from a user perspective in the context of personal cloud storage services. In order to gain insights in existing use practices and to detect possible QoE influencing factors and relevant features, we conducted an online survey amongst users of personal cloud storage services and applications in general (N=349) and one specifically targeted at Dropbox users (N=49). Both studies point to accessibility, data sharing and data back-up as key features of personal cloud storage services. In addition, performance, i.e. upload and download speed, goes hand in hand with synchro-nization speed and should be taken into account when measur-ing QoE. However, cost, privacy and security related issues are as important factors as well.