%0 Journal Article %1 noauthororeditor %A Vianey, Ríos Romero %D 2017 %J International Journal of Trend in Scientific Research and Development %K Quality Servqual of reliability service %N 2nd International Congress of Engineering %P P33 - P41 %T Customer Service Quality Assessment within the Industrial Corporation Applying the Servqual Tool %U http://www.ijtsrd.com/engineering/other/5824/customer-service-quality-assessment-within-the-industrial-corporation-applying-the-servqual-tool/ríos-romero-vianey %V Special Issue %X In the present investigation we show the results obtained from a study carried out in an industrial corporation located in Mexico City with respect to quality in the service. A 95 reliability and 5 error were used in the study. The SERVQUAL tool was used for the analysis. The results obtained in the research were that the reliability dimension had 85 , the response capacity obtained 85 , the security achieved 82.5 , the empathy achieved 80 and the tangible elements reached 80 . The overall average quality of service was 82.50 . Ríos Romero Vianey "Customer Service Quality Assessment within the Industrial Corporation Applying the Servqual Tool" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Special Issue | 2nd International Congress of Engineering , October 2017, URL: http://www.ijtsrd.com/papers/ijtsrd5824.pdfhttp://www.ijtsrd.com/engineering/other/5824/customer-service-quality-assessment-within-the-industrial-corporation-applying-the-servqual-tool/ríos-romero-vianey

@article{noauthororeditor, abstract = {In the present investigation we show the results obtained from a study carried out in an industrial corporation located in Mexico City with respect to quality in the service. A 95 reliability and 5 error were used in the study. The SERVQUAL tool was used for the analysis. The results obtained in the research were that the reliability dimension had 85 , the response capacity obtained 85 , the security achieved 82.5 , the empathy achieved 80 and the tangible elements reached 80 . The overall average quality of service was 82.50 . Ríos Romero Vianey "Customer Service Quality Assessment within the Industrial Corporation Applying the Servqual Tool" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Special Issue | 2nd International Congress of Engineering , October 2017, URL: http://www.ijtsrd.com/papers/ijtsrd5824.pdfhttp://www.ijtsrd.com/engineering/other/5824/customer-service-quality-assessment-within-the-industrial-corporation-applying-the-servqual-tool/ríos-romero-vianey }, added-at = {2018-12-12T11:42:33.000+0100}, author = {Vianey, Ríos Romero}, biburl = {https://www.bibsonomy.org/bibtex/20b060be150b535e50a304f0c2dfeb6d1/ijtsrd}, interhash = {986a2b2146d3a3777584372506762526}, intrahash = {0b060be150b535e50a304f0c2dfeb6d1}, issn = {2456-6470}, journal = {International Journal of Trend in Scientific Research and Development}, keywords = {Quality Servqual of reliability service}, language = {English}, month = oct, number = {2nd International Congress of Engineering}, pages = {P33 - P41}, timestamp = {2018-12-12T11:42:33.000+0100}, title = {Customer Service Quality Assessment within the Industrial Corporation Applying the Servqual Tool }, url = {http://www.ijtsrd.com/engineering/other/5824/customer-service-quality-assessment-within-the-industrial-corporation-applying-the-servqual-tool/ríos-romero-vianey}, volume = {Special Issue}, year = 2017 }