%0 Conference Paper %1 conf/otm/FolinoGP13 %A Folino, Francesco %A Guarascio, Massimo %A Pontieri, Luigi %B OTM Conferences %D 2013 %E Meersman, Robert %E Panetto, Hervé %E Dillon, Tharam S. %E Eder, Johann %E Bellahsene, Zohra %E Ritter, Norbert %E Leenheer, Pieter De %E Dou, Dejing %I Springer %K dblp %P 275-282 %T Discovering High-Level Performance Models for Ticket Resolution Processes. %U http://dblp.uni-trier.de/db/conf/otm/otm2013.html#FolinoGP13 %V 8185 %@ 978-3-642-41029-1

@inproceedings{conf/otm/FolinoGP13, added-at = {2023-05-24T00:00:00.000+0200}, author = {Folino, Francesco and Guarascio, Massimo and Pontieri, Luigi}, biburl = {https://www.bibsonomy.org/bibtex/27cfb9b3e456f4de3649dfe0dbc412e26/dblp}, booktitle = {OTM Conferences}, crossref = {conf/otm/2013}, editor = {Meersman, Robert and Panetto, Hervé and Dillon, Tharam S. and Eder, Johann and Bellahsene, Zohra and Ritter, Norbert and Leenheer, Pieter De and Dou, Dejing}, ee = {https://doi.org/10.1007/978-3-642-41030-7_18}, interhash = {a338c126e85da5b183492c106e4a534a}, intrahash = {7cfb9b3e456f4de3649dfe0dbc412e26}, isbn = {978-3-642-41029-1}, keywords = {dblp}, pages = {275-282}, publisher = {Springer}, series = {Lecture Notes in Computer Science}, timestamp = {2024-04-10T13:44:54.000+0200}, title = {Discovering High-Level Performance Models for Ticket Resolution Processes.}, url = {http://dblp.uni-trier.de/db/conf/otm/otm2013.html#FolinoGP13}, volume = 8185, year = 2013 }