Artikel,
Current Practices in E-Government-induced Business Process Change (BPC)
(2007)
Zusammenfassung
E-Gov projects have an increasing influence on how government business processes evolve and change.
While early e-Gov projects focused on government-to-public information and interaction, the second and
third wave of e-Gov projects also emphasize internal effectiveness and efficiency along with intra- and
interdepartmental as well as intra- and inter-branch integration. With these increases in scope and scale of
e-Gov projects, existing business processes including core processes become candidates for improvement
and change. While the private-sector-oriented literature on business process change abounds with
descriptive and prescriptive accounts, no equivalent has been found in the public-sector-related literature.
Although many insights drawn from the private sector may apply, the public sector seems to develop
distinct practices. This paper contributes to the understanding of current practices in e-Gov-induced
business process change comparing those practices to prescriptions derived from private-sector
experience. Among other factors, the more inclusive approach observed in e-Gov business process change
may explain the higher success rate of public-sector projects compared with those reported from the
private sector.
