%0 Journal Article %1 hennigthurau2010impact %A Hennig-Thurau, Thorsten %A Malthouse, Ed %A Friege, Christian %A Gensler, Sonja %A Lobschat, Lara %A Rangaswamy, Arvind %A Skiera, Bernd %D 2010 %J Journal of Service Research %K modell om09 smm %N 3 %P 311-330 %T The Impact of New Media on Customer Relationships: From Bowling to Pinball" %U http://www.marketing.uni-frankfurt.de/fileadmin/Publikationen/Hennig-Thurau-et-al-2010-JSR-New-Media-Customer-Relationship.pdf %V 13

@article{hennigthurau2010impact, added-at = {2012-09-05T14:05:10.000+0200}, author = {Hennig-Thurau, Thorsten and Malthouse, Ed and Friege, Christian and Gensler, Sonja and Lobschat, Lara and Rangaswamy, Arvind and Skiera, Bernd}, biburl = {https://www.bibsonomy.org/bibtex/201e0c28d4a00777667e874d39728fd10/griesbau}, interhash = {ccb8a224048974cd89e38adfd1528cbd}, intrahash = {01e0c28d4a00777667e874d39728fd10}, journal = {Journal of Service Research}, keywords = {modell om09 smm}, number = 3, pages = {311-330}, timestamp = {2012-09-05T14:05:10.000+0200}, title = {The Impact of New Media on Customer Relationships: From Bowling to Pinball"}, url = {http://www.marketing.uni-frankfurt.de/fileadmin/Publikationen/Hennig-Thurau-et-al-2010-JSR-New-Media-Customer-Relationship.pdf}, volume = 13, year = 2010 }