This paper presents the results of a case study of a (perceived) problem of information overload from e-mail in a large firm. We argue that for CMCs to be effective there is a need to establish a ‘context’ in which the message can be interpreted.
U. Hebisch. Forschungsbericht, Mathematik-Bericht 91/2. Technische Universität Clausthal, Technische Universität Clausthal, Institut für Mathematik, Erzstraße 1, 3392 Clausthal-Zellerfeld, (October 1991)