This paper presents the results of a case study of a (perceived) problem of information overload from e-mail in a large firm. We argue that for CMCs to be effective there is a need to establish a ‘context’ in which the message can be interpreted.
D. Perrin, N. Ernst, and M. Storey. submitted and rejected for Interaction Design and the Semantic Web, workshop at 12th Int. World Wide Web conference, New York, (2004)