In our work on Understanding integration, The King’s Fund and the Picker Institute developed a guide for health and care partners to come together to better understand and learn from the views and lived experience of people and communities, in the spirit of delivering genuinely integrated care. Centred around 10 principles, the guide was designed to help systems to work to co-ordinate services around what matters to people and communities. 

Over the past year, The King’s Fund has been working with NHS England and the HOPE network to design and develop projects drawing on the principles and ways of working outlined in the guide. The HOPE network provides peer learning and support opportunities for leaders within NHS trusts with responsibility for patient experience.