What is the Department of Elementary and Secondary Education's Problem Resolution System? The Problem Resolution System is the Department's process for receiving, reviewing and resolving concerns from the public regarding students who allegedly are not receiving educational services, students with disabilities who allegedly are not receiving access to the general curriculum (i.e., the curriculum expected to be taught to all students), or students who allegedly are not receiving procedural protections that by law must be provided. The System is staffed by Educational Specialists who respond to questions regarding education laws, regulations, or policies and refer questions to other knowledgeable persons where necessary.