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Internalization of Knowledge Management in the Compilation of Integrated Social Welfare Data (Dtks) in Tambrauw District
CENTRAL ASIAN JOURNAL OF INNOVATIONS ON TOURISM MANAGEMENT AND FINANCE, 4 (7): 222-235 (июля 2023)
Аннотация
Knowledge managementplays an important role in the business processes of government organizations to achieve effectiveness and efficiency, improve performance and achieve organizational goals. This study aims to describe the understanding of the Tambrauw District Social Service apparatus regarding the internalization of knowledge management in the preparation of DTKS, describe the important factors of knowledge management, obstacles and challenges in implementing knowledge management internalization. The research method used is descriptive qualitative with a phenomenological approach. The findings of the research results are knowledge management practices in the preparation of DTKS, namely through training, socialization, knowledge transfer, knowledge sharing, collecting and reusing structured knowledge, sharing experiences from other organizations (lesson learned), identifying sources and expert networks, compiling, using and disseminating knowledge from internal and external sources. The important knowledge management factors encountered were human factors, leadership, technology and organizational learning.Obstacles and challenges faced by the Social Service are the limited human resources of the apparatus, as well as the lack of supporting facilities and infrastructure. Another finding in the study related to the implementation of the SECI knowledge management model is that the processes of socialization, externalization and combination have gone well, while the internalization of knowledge management has not run optimally because there are still obstacles and challenges
