Article,
if we built it will you come?
Association for Computing Machinery, (Oktober 2009)
Abstract
When the Ädobe Connect Team" at Penn State's Education
Technology Services started the first pilot of the Web-based
desktop video conferencing system in January 2006, we set up a
Web site for posting announcements and documentation. By July
2006, it became clear that a typical, static Web site wasn't going to
provide adequate support for a product as complex as Adobe
Connect. What we needed to create instead was a central
repository of shared knowledge that could be easily accessed and
contributed to by all of the various technical support and training
units across the Penn State community as well as by individual
community members. Using a Web 2.0 Content Management
System, we designed a new Web site containing areas for
documentation, training materials, Q&A, and much more. Each
area also allows for contributions, both comments and materials,
from everyone in the community. This new online community has
become a model for collaboration and distributed support. The
new model scales so well that it serves not just Penn State, but has
become an international resource where Adobe Connect users can
provide support for each other (meeting.psu.edu).
