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%0 Conference Paper
%1 conf/icis/WangH0LGC20
%A Wang, Lingli
%A Huang, Nina
%A Hong, Yili
%A Liu, Luning
%A Guo, Xunhua
%A Chen, Guoqing
%B ICIS
%D 2020
%E George, Joey F.
%E Paul, Souren
%E De', Rahul
%E Karahanna, Elena
%E Sarker, Suprateek
%E Oestreicher-Singer, Gal
%I Association for Information Systems
%K dblp
%T Effects of Voice-Based AI in Customer Service: Evidence from a Natural Experiment.
%U http://dblp.uni-trier.de/db/conf/icis/icis2020.html#WangH0LGC20
%@ 978-1-7336325-5-3
@inproceedings{conf/icis/WangH0LGC20,
added-at = {2021-04-06T00:00:00.000+0200},
author = {Wang, Lingli and Huang, Nina and Hong, Yili and Liu, Luning and Guo, Xunhua and Chen, Guoqing},
biburl = {https://www.bibsonomy.org/bibtex/2bbd95958d9d0189a8eba161f27870bf8/dblp},
booktitle = {ICIS},
crossref = {conf/icis/2020},
editor = {George, Joey F. and Paul, Souren and De', Rahul and Karahanna, Elena and Sarker, Suprateek and Oestreicher-Singer, Gal},
ee = {https://aisel.aisnet.org/icis2020/hci_artintel/hci_artintel/21},
interhash = {02c684aad6ea6749a26516f0609279d1},
intrahash = {bbd95958d9d0189a8eba161f27870bf8},
isbn = {978-1-7336325-5-3},
keywords = {dblp},
publisher = {Association for Information Systems},
timestamp = {2024-04-09T19:22:56.000+0200},
title = {Effects of Voice-Based AI in Customer Service: Evidence from a Natural Experiment.},
url = {http://dblp.uni-trier.de/db/conf/icis/icis2020.html#WangH0LGC20},
year = 2020
}