%0 Conference Paper %1 GoekerRoth-Berghofer99 %A Göker, Mehmet %A Roth-Berghofer, Thomas %B Case-Based Reasoning Research and Development: Proceedings of the Third International Conference on Case-Based Reasoning, ICCBR'99, Seeon Monastery, Germany %C Berlin %D 1999 %E Althoff, Klaus-Dieter %E Bergmann, Ralph %E Branting, L. Karl %I Springer-Verlag %K Processes, Business CBR Maintenance %P 132--146 %T Development and Utilization of a Case-Based Help-Desk Support System in a Corporate Environment %X Current Case-Based Reasoning (CBR) process models present CBR as a low maintenance AI-technology and do not take the processes that have to be enacted during system development and utilization into account. Since a CBR system can only be useful if it is integrated into an organizational structure and used by more than one user, processes for continuous knowledge acquisition, -utilization and -maintenance have to be put in place. In this paper the short-comings of classical CBR process models are analyzed, and, based on the experiences made during the development of the case-based help-desk support system HOMER, the managerial, organizational and technical processes related to the development and utilization of CBR systems described.

@inproceedings{GoekerRoth-Berghofer99, abstract = {Current Case-Based Reasoning (CBR) process models present CBR as a low maintenance AI-technology and do not take the processes that have to be enacted during system development and utilization into account. Since a CBR system can only be useful if it is integrated into an organizational structure and used by more than one user, processes for continuous knowledge acquisition, -utilization and -maintenance have to be put in place. In this paper the short-comings of classical CBR process models are analyzed, and, based on the experiences made during the development of the case-based help-desk support system HOMER, the managerial, organizational and technical processes related to the development and utilization of CBR systems described.}, added-at = {2006-11-14T09:21:18.000+0100}, address = {Berlin}, author = {G{{\"o}}ker, Mehmet and Roth-Berghofer, Thomas}, biburl = {https://www.bibsonomy.org/bibtex/28f55eaf9587063e27150cb077f276fa5/thorob67}, booktitle = {Case-Based Reasoning Research and Development: Proceedings of the Third International Conference on Case-Based Reasoning, {ICCBR'99}, Seeon Monastery, Germany}, editor = {Althoff, Klaus-Dieter and Bergmann, Ralph and Branting, L. Karl}, interhash = {033893c816d66ea0546166db92625789}, intrahash = {8f55eaf9587063e27150cb077f276fa5}, keywords = {Processes, Business CBR Maintenance}, pages = {132--146}, publisher = {Springer-Verlag}, timestamp = {2006-11-14T09:21:18.000+0100}, title = {Development and Utilization of a Case-Based Help-Desk Support System in a Corporate Environment}, year = 1999 }