%0 Conference Paper %1 vanEngers:04f %A van Engers, Tom M. %A Winkels, Radboud %A Boer, Alexander %A de Maat, Emile %B Legal Knowledge and Information Systems. Jurix 2004: The Seventeenth Annual Conference %C Amsterdam %D 2004 %E Gordon, T. %I IOS Press %K imported %P 131-140 %T Internet, Portal to Justice? %X In the Netherlands people with low income are entitled to receive legal aid. In almost every big city in the Netherlands centres for delivering this legal aid are present. Currently these centres are reformed into a Legal Services Counter (Het Juridisch Loket). This reform process has several aims, including improving accessibility, improving the quality and standardisation of legal aid throughout the country, and improving efficiency and consequently diminishing operational costs. To achieve this, the organisation will be turned into a service oriented one and new technologies, like call centre technology and Internet will be used. The Leibniz Center for Law has developed an Internet based knowledge system that should support both future employees of the legal services counters as well as their clients. In this paper we present our experiences in designing and implementing this system in a changing organisation and the impact of the organisational change on the design team.

@inproceedings{vanEngers:04f, abstract = {In the Netherlands people with low income are entitled to receive legal aid. In almost every big city in the Netherlands centres for delivering this legal aid are present. Currently these centres are reformed into a Legal Services Counter (Het Juridisch Loket). This reform process has several aims, including improving accessibility, improving the quality and standardisation of legal aid throughout the country, and improving efficiency and consequently diminishing operational costs. To achieve this, the organisation will be turned into a service oriented one and new technologies, like call centre technology and Internet will be used. The Leibniz Center for Law has developed an Internet based knowledge system that should support both future employees of the legal services counters as well as their clients. In this paper we present our experiences in designing and implementing this system in a changing organisation and the impact of the organisational change on the design team.}, added-at = {2007-05-31T08:53:16.000+0200}, address = {Amsterdam}, author = {van Engers, Tom M. and Winkels, Radboud and Boer, Alexander and de Maat, Emile}, biburl = {https://www.bibsonomy.org/bibtex/27d49bf2714f764158b89fe70ca69dd64/rinkehoekstra}, booktitle = {Legal Knowledge and Information Systems. Jurix 2004: The Seventeenth Annual Conference}, description = {Publications of the Leibniz Center for Law, University of Amsterdam}, editor = {Gordon, T.}, interhash = {0c31deb873394512f8cf7d4b4e497fce}, intrahash = {7d49bf2714f764158b89fe70ca69dd64}, keywords = {imported}, owner = {rinke}, pages = {131-140}, publisher = {IOS Press}, series = {Frontiers in Artificial Intelligence and Applications}, timestamp = {2007-05-31T08:53:20.000+0200}, title = {Internet, Portal to Justice?}, year = 2004 }