Abstract
Cloud Gaming is a new kind of service, which combines the successful concepts of Cloud
Computing and Online Gaming. It provides the entire game experience to the users
remotely from a data center. The player is no longer dependent on a specific type or
quality of gaming hardware, but is able to use common devices. The end device only needs
a broadband internet connection and the ability to display High Definition (HD) video.
While this may reduce hardware costs for users and increase the revenue for developers
by leaving out the retail chain, it also raises new challenges for service quality in terms of
bandwidth and latency for the underlying network. In this paper we present the results of
a subjective user study we conducted into the user-perceived quality of experience (QoE)
in Cloud Gaming. We design a measurement environment, that emulates this new type
of service, define tests for users to assess the QoE, derive Key Influence Factors (KFI) and
influences of content and perception from our results.
Users
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