%0 Thesis %1 heckelmann1997beschwerdemanagement %A Heckelmann, Sabine %D 1997 %K %T Beschwerdemanagement in Versicherungsunternehmen

@phdthesis{heckelmann1997beschwerdemanagement, added-at = {2023-12-12T18:27:32.000+0100}, author = {Heckelmann, Sabine}, biburl = {https://www.bibsonomy.org/bibtex/2cb5077f2164c2f8dc549409c9357bdda/admin}, dnbtitleid = {951708430}, interhash = {12899fcb0228f330eb165139c2c3f904}, intrahash = {cb5077f2164c2f8dc549409c9357bdda}, keywords = {}, school = {Uni München}, timestamp = {2023-12-12T18:27:32.000+0100}, title = {Beschwerdemanagement in Versicherungsunternehmen}, year = 1997 }