%0 Conference Paper %1 conf/amcis/CottamKS04 %A Cottam, Ian %A Kawalek, Peter %A Shaw, Duncan R. %B AMCIS %D 2004 %I Association for Information Systems %K dblp %P 132 %T A Local Government CRM Maturity Model: a component in the transformational change of UK councils. %U http://dblp.uni-trier.de/db/conf/amcis/amcis2004.html#CottamKS04

@inproceedings{conf/amcis/CottamKS04, added-at = {2012-01-07T00:00:00.000+0100}, author = {Cottam, Ian and Kawalek, Peter and Shaw, Duncan R.}, biburl = {https://www.bibsonomy.org/bibtex/2699319cc22183c5fce9463e749b70d6a/dblp}, booktitle = {AMCIS}, crossref = {conf/amcis/2004}, ee = {http://aisel.aisnet.org/amcis2004/132}, interhash = {516638b1218cae0e5c68c633ad2c00ce}, intrahash = {699319cc22183c5fce9463e749b70d6a}, keywords = {dblp}, pages = 132, publisher = {Association for Information Systems}, timestamp = {2012-01-10T11:34:38.000+0100}, title = {A Local Government CRM Maturity Model: a component in the transformational change of UK councils.}, url = {http://dblp.uni-trier.de/db/conf/amcis/amcis2004.html#CottamKS04}, year = 2004 }