Article,

Are you Prepared to Meet Your Client?

.
The Translation Journal, (2003)

Abstract

Clients call because they need information, and we should be prepared to provide the information they require in a clear, precise, and concise way. You see, any hesitation will be perceived by the client as lack of confidence and lack of confidence is just like blood: once the client smells it, he will get ready for the kill and try to squeeze you for a discount.

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