H. Richardson. Information Systems Perspectives and Challenges in the Context of Globalization, volume 254 of IFIP Conference Proceedings, page 69-83. Kluwer, (2003)
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%0 Conference Paper
%1 conf/ifip8-2/Richardson03
%A Richardson, Helen J.
%B Information Systems Perspectives and Challenges in the Context of Globalization
%D 2003
%E Korpela, Mikko
%E Montealegre, Ramiro
%E Poulymenakou, Angeliki
%I Kluwer
%K dblp
%P 69-83
%T CRM in Call Centres: The Logic of Practice.
%U http://dblp.uni-trier.de/db/conf/ifip8-2/ifip8-2-2003.html#Richardson03
%V 254
%@ 1-4020-7488-3
@inproceedings{conf/ifip8-2/Richardson03,
added-at = {2003-06-17T00:00:00.000+0200},
author = {Richardson, Helen J.},
biburl = {https://www.bibsonomy.org/bibtex/254a49a161d32ab44a6cfef118f8c98f9/dblp},
booktitle = {Information Systems Perspectives and Challenges in the Context of Globalization},
crossref = {conf/ifip8-2/2003},
date = {2003-06-17},
description = {dblp},
editor = {Korpela, Mikko and Montealegre, Ramiro and Poulymenakou, Angeliki},
interhash = {68cfe4dc5d1da812dba4d890d0756f49},
intrahash = {54a49a161d32ab44a6cfef118f8c98f9},
isbn = {1-4020-7488-3},
keywords = {dblp},
pages = {69-83},
publisher = {Kluwer},
series = {IFIP Conference Proceedings},
timestamp = {2003-06-17T00:00:00.000+0200},
title = {CRM in Call Centres: The Logic of Practice.},
url = {http://dblp.uni-trier.de/db/conf/ifip8-2/ifip8-2-2003.html#Richardson03},
volume = 254,
year = 2003
}
