%0 Conference Paper %1 conf/pacis/ChenLSC10 %A Chen, Rong-Rong %A Lin, Yung-Hsiu %A Shih, Ta-Wei %A Chang, Her-Kun %B PACIS %D 2010 %I AISeL %K dblp %P 191 %T Supporting Service Management with Service Encounters Analysis: A Case on Call Centre Outsourcing Operations. %U http://dblp.uni-trier.de/db/conf/pacis/pacis2010.html#ChenLSC10

@inproceedings{conf/pacis/ChenLSC10, added-at = {2012-02-28T00:00:00.000+0100}, author = {Chen, Rong-Rong and Lin, Yung-Hsiu and Shih, Ta-Wei and Chang, Her-Kun}, biburl = {https://www.bibsonomy.org/bibtex/24bdd736b0efc52c4047f82ff09cf9f45/dblp}, booktitle = {PACIS}, crossref = {conf/pacis/2010}, ee = {http://aisel.aisnet.org/pacis2010/191}, interhash = {6b4d3f00c345e2980268bc853ddb3b18}, intrahash = {4bdd736b0efc52c4047f82ff09cf9f45}, keywords = {dblp}, pages = 191, publisher = {AISeL}, timestamp = {2012-02-29T11:33:33.000+0100}, title = {Supporting Service Management with Service Encounters Analysis: A Case on Call Centre Outsourcing Operations.}, url = {http://dblp.uni-trier.de/db/conf/pacis/pacis2010.html#ChenLSC10}, year = 2010 }