Abstract
nterruptions are common in today�s workplace. Some researchers have
viewed interruptions as unwanted disruptions, using restrictive techniques
to reduce them. Others have seen value in relevant interruptions,
promoting their helpful effects, while classifications of interruptions
have noted both the positive and negative consequences of interruption
types. This poster describes strategies and artifacts for managing
interruptions across various applications and media, revealed during
ethnographic interviews of office workers in a large software company.
Results show complex patterns of problems and advantages of interruptions,
and suggest a more complex account of interruptions in working life.
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