%0 Book %1 GVK364835109 %A Homburg, Christian %A Fürst, Andreas %B Reihe: Management-Know-how %C Mannheim %D 2003 %I IMU %K Reklamation %N Nr. M73 %T Complaint Management Excellence %U http://gso.gbv.de/DB=2.1/CMD?ACT=SRCHA&SRT=YOP&IKT=1016&TRM=ppn+364835109&sourceid=fbw_bibsonomy %@ 3893332839

@book{GVK364835109, added-at = {2009-08-21T12:15:08.000+0200}, address = {Mannheim}, author = {Homburg, {Christian} and Fürst, {Andreas}}, biburl = {https://www.bibsonomy.org/bibtex/21cb59c6e7db11a7fc123fb962c6fcfc6/fbw_hannover}, interhash = {771c7c71bc8201f37c544eff5fbba9b1}, intrahash = {1cb59c6e7db11a7fc123fb962c6fcfc6}, isbn = {3893332839}, keywords = {Reklamation}, number = {Nr. M73}, pagetotal = {60 Bl.}, ppn_gvk = {364835109}, publisher = {IMU}, series = {Reihe: Management-Know-how}, subtitle = {Leitfaden für professionelles Beschwerdemanagement}, timestamp = {2009-08-21T12:15:34.000+0200}, title = {Complaint Management Excellence}, url = {http://gso.gbv.de/DB=2.1/CMD?ACT=SRCHA&SRT=YOP&IKT=1016&TRM=ppn+364835109&sourceid=fbw_bibsonomy}, year = 2003 }