%0 Conference Paper %1 conf/bis/GuimaraesSJL21 %A da Silva Guimarães, Isabelle %A de Sousa, Gustavo Nogueira %A Junior, Antônio F. L. Jacob %A Lobato, Fábio Manoel França %B BIS (Workshops) %D 2021 %E Abramowicz, Witold %E Auer, Sören %E Strózyna, Milena %I Springer %K dblp %P 161-173 %T Social CRM as a Business Strategy: Developing the Dynamic Capabilities of Micro and Small Businesses. %U http://dblp.uni-trier.de/db/conf/bis/bisw2021.html#GuimaraesSJL21 %V 444 %@ 978-3-031-04216-4

@inproceedings{conf/bis/GuimaraesSJL21, added-at = {2022-06-15T00:00:00.000+0200}, author = {da Silva Guimarães, Isabelle and de Sousa, Gustavo Nogueira and Junior, Antônio F. L. Jacob and Lobato, Fábio Manoel França}, biburl = {https://www.bibsonomy.org/bibtex/29fac07486582caf80db407879de322a0/dblp}, booktitle = {BIS (Workshops)}, crossref = {conf/bis/2021w}, editor = {Abramowicz, Witold and Auer, Sören and Strózyna, Milena}, ee = {https://doi.org/10.1007/978-3-031-04216-4_16}, interhash = {7f09c29c28be73fd2ce8136a451da27d}, intrahash = {9fac07486582caf80db407879de322a0}, isbn = {978-3-031-04216-4}, keywords = {dblp}, pages = {161-173}, publisher = {Springer}, series = {Lecture Notes in Business Information Processing}, timestamp = {2024-04-09T14:38:59.000+0200}, title = {Social CRM as a Business Strategy: Developing the Dynamic Capabilities of Micro and Small Businesses.}, url = {http://dblp.uni-trier.de/db/conf/bis/bisw2021.html#GuimaraesSJL21}, volume = 444, year = 2021 }