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Towards Automated SLA Management for Web Services

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HPL-2001-310R1. HP Laboratories, Palo Alto, California, (July 2002)

Abstract

In order to automate SLA management it is essential to specify SLAs in precise and unambiguous manner as well as keep the specification flexible. While precision will help automate the process of monitoring and metric collection, flexibility will enable extending it to unforeseen service level agreement specifications.

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