%0 Journal Article %1 ls_leimeister %A Ritz, Eva %A Joas, Adrian %A Wambsganss, Thiemo %A Rietsche, Roman %A Leimeister, Jan Marco %D 2024 %J Journal of Information Technology Teaching Cases %K Process_mining customer_excellence data_literacy itegpub process_discovery process_intelligence pub_eri pub_jml %P 1-9 %R 10.1177/20438869241261399 %T How a Swiss luxury retailer implements process mining to improve data-driven customer excellence %U http://pubs.wi-kassel.de/wp-content/uploads/2024/06/JML_973.pdf

@article{ls_leimeister, added-at = {2024-06-19T12:14:02.000+0200}, author = {Ritz, Eva and Joas, Adrian and Wambsganss, Thiemo and Rietsche, Roman and Leimeister, Jan Marco}, biburl = {https://www.bibsonomy.org/bibtex/2372e6dd8339f883ce1e2f71b972f1c66/ls_leimeister}, doi = {10.1177/20438869241261399}, interhash = {987ff23c2da443607392e881249c71a4}, intrahash = {372e6dd8339f883ce1e2f71b972f1c66}, journal = {Journal of Information Technology Teaching Cases}, keywords = {Process_mining customer_excellence data_literacy itegpub process_discovery process_intelligence pub_eri pub_jml}, pages = {1-9}, timestamp = {2024-06-19T12:19:54.000+0200}, title = {How a Swiss luxury retailer implements process mining to improve data-driven customer excellence}, url = {http://pubs.wi-kassel.de/wp-content/uploads/2024/06/JML_973.pdf}, year = 2024 }