Аннотация
Unstructured information is an essential ingredient of Business
Intelligence, and in order to improve issues of handling unstructured
information, there is a need for change of the organizational culture in
many large industrial organizations, which are shaped by a mindset
stemming from the 20th century, built upon the concept of central
control. We present the technologies connected to the concept Enterprise
2.0, as tools that could help organizations to improve their Business
Intelligence work. The case company, Toyota Material Handling Europe, is
a large industrial organization with a functional structure. Work that
can be categorized as "intelligence work" is performed within most
corporate functions, but lack of coordination results in double work and
inefficiency. We see that the Enterprise 2.0 concept could be
successfully used to help overcome these issues.
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