%0 Journal Article %1 Voelpel:2006:jic %A Voelpel, Sven C. %A Leibold, Marius %A Eckhoff, Robert A. %D 2006 %J J. of Intellectual Capital %K imported thesis %N 1 %P 43--60 %R 10.1108/14691930610639769 %T The tyranny of the Balanced Scorecard in the innovation economy %V 7 %X Purpose - To trace the rationale, features, development and application of the Balanced Scorecard (BSC) over the past ten years, to provide a critical review of its key problematic effects, and to suggest a future direction. Design/methodology/approach - The shift from the industrial to the innovation economy provides a background to identifying five major problem areas of the BSC which are then discussed with reference to selected case examples. An alternative systemic scorecard is then proposed. Findings - The tyranny of the BSC as a measurement “straightjacket� is beginning to jeopardize the survival of firms, hinders much-needed business ecosystem innovation, thereby negatively affecting customer value rejuvenation, shareholders' benefits, other stakeholders as well as societal benefits in general. A more systemic alternative is proposed. Research limitations/implications - Future research might focus on further development of the systemic scorecard in different industries and organisational settings with detailed systemic measurement techniques. Practical implications - Rather than relying on the static BSC, it would be more effective to adopt a systemic perspective in measuring/managing intangible assets. Originality/value - An alternative to the BSC is proposed that involves radical change in its underlying assumptions by moving to a more systemic, dynamic framework – a systemic management system, including a systemic scorecard.

@article{Voelpel:2006:jic, abstract = {Purpose - To trace the rationale, features, development and application of the Balanced Scorecard (BSC) over the past ten years, to provide a critical review of its key problematic effects, and to suggest a future direction. Design/methodology/approach - The shift from the industrial to the innovation economy provides a background to identifying five major problem areas of the BSC which are then discussed with reference to selected case examples. An alternative systemic scorecard is then proposed. Findings - The tyranny of the BSC as a measurement “straightjacket� is beginning to jeopardize the survival of firms, hinders much-needed business ecosystem innovation, thereby negatively affecting customer value rejuvenation, shareholders' benefits, other stakeholders as well as societal benefits in general. A more systemic alternative is proposed. Research limitations/implications - Future research might focus on further development of the systemic scorecard in different industries and organisational settings with detailed systemic measurement techniques. Practical implications - Rather than relying on the static BSC, it would be more effective to adopt a systemic perspective in measuring/managing intangible assets. Originality/value - An alternative to the BSC is proposed that involves radical change in its underlying assumptions by moving to a more systemic, dynamic framework – a systemic management system, including a systemic scorecard.}, added-at = {2017-03-16T11:50:55.000+0100}, author = {Voelpel, Sven C. and Leibold, Marius and Eckhoff, Robert A.}, biburl = {https://www.bibsonomy.org/bibtex/20a2e5e4678c77308e08af05b8f3aaea3/krevelen}, doi = {10.1108/14691930610639769}, interhash = {b3a221a17ef117878910d9c9469229f3}, intrahash = {0a2e5e4678c77308e08af05b8f3aaea3}, journal = {J. of Intellectual Capital}, keywords = {imported thesis}, number = 1, owner = {Rick}, pages = {43--60}, timestamp = {2017-03-16T11:54:14.000+0100}, title = {The tyranny of the {Balanced Scorecard} in the innovation economy}, volume = 7, year = 2006 }