%0 Book %1 GVK369600142 %A Cook, Sarah %C Aldershot u.a. %D 2004 %I Gower %K Bewertung Bibliotheksbenutzung Bibliotheksverwaltung Customer_services Evaluation Kundendienst Kundenmanagement Management Marketing Quality_control Qualitätsmanagement Unternehmensführung %T Measuring customer service effectiveness %U http://gso.gbv.de/DB=2.1/CMD?ACT=SRCHA&SRT=YOP&IKT=1016&TRM=ppn+369600142&sourceid=fbw_bibsonomy %@ 0566085380

@book{GVK369600142, added-at = {2009-08-21T12:15:08.000+0200}, address = {Aldershot [u.a.]}, author = {Cook, {Sarah}}, biburl = {https://www.bibsonomy.org/bibtex/2e0947427fb4ae58a2525249682819ba2/fbw_hannover}, interhash = {be8deab152c0683ad6f9cc7aca7350ff}, intrahash = {e0947427fb4ae58a2525249682819ba2}, isbn = {0566085380}, keywords = {Bewertung Bibliotheksbenutzung Bibliotheksverwaltung Customer_services Evaluation Kundendienst Kundenmanagement Management Marketing Quality_control Qualitätsmanagement Unternehmensführung}, pagetotal = {VIII, 160}, ppn_gvk = {369600142}, publisher = {Gower}, timestamp = {2009-08-21T12:15:57.000+0200}, title = {Measuring customer service effectiveness}, url = {http://gso.gbv.de/DB=2.1/CMD?ACT=SRCHA&SRT=YOP&IKT=1016&TRM=ppn+369600142&sourceid=fbw_bibsonomy}, year = 2004 }