%0 Conference Paper %1 conf/ecis/HuangNPG05 %A Huang, Jimmy C. %A Newell, Sue %A Poulson, Brad %A Galliers, Robert D. %B ECIS %D 2005 %E Bartmann, Dieter %E Rajola, Federico %E Kallinikos, Jannis %E Avison, David E. %E Winter, Robert %E Ein-Dor, Phillip %E Becker, Jörg %E Bodendorf, Freimut %E Weinhardt, Christof %K dblp %P 503-512 %T Deriving Value from a Commodity Process: a Case Study of the Strategic Planning and Management of a Call Center. %U http://dblp.uni-trier.de/db/conf/ecis/ecis2005.html#HuangNPG05

@inproceedings{conf/ecis/HuangNPG05, added-at = {2016-12-05T00:00:00.000+0100}, author = {Huang, Jimmy C. and Newell, Sue and Poulson, Brad and Galliers, Robert D.}, biburl = {https://www.bibsonomy.org/bibtex/2e89ce64fcaefe7a4dc3053363f808d27/dblp}, booktitle = {ECIS}, crossref = {conf/ecis/2005}, editor = {Bartmann, Dieter and Rajola, Federico and Kallinikos, Jannis and Avison, David E. and Winter, Robert and Ein-Dor, Phillip and Becker, Jörg and Bodendorf, Freimut and Weinhardt, Christof}, ee = {http://aisel.aisnet.org/ecis2005/39}, interhash = {c2307bc949fe28d8173e481713c56bf4}, intrahash = {e89ce64fcaefe7a4dc3053363f808d27}, keywords = {dblp}, pages = {503-512}, timestamp = {2019-07-25T11:40:54.000+0200}, title = {Deriving Value from a Commodity Process: a Case Study of the Strategic Planning and Management of a Call Center.}, url = {http://dblp.uni-trier.de/db/conf/ecis/ecis2005.html#HuangNPG05}, year = 2005 }