%0 Conference Paper %1 conf/iconference/TangWZGL24 %A Tang, Jian %A Wang, Yunran %A Zhou, Xinxue %A Guo, Jiayan %A Li, Chenguang %B iConference (1) %D 2024 %E Sserwanga, Isaac %E Joho, Hideo %E Ma, Jie %E Hansen, Preben %E Wu, Dan %E Koizumi, Masanori %E Gilliland, Anne J. %I Springer %K dblp %P 84-95 %T Can Chatbot Anthropomorphism and Empathy Mitigate the Impact of Customer Anger on Satisfaction? %U http://dblp.uni-trier.de/db/conf/iconference/iconference2024-1.html#TangWZGL24 %V 14596 %@ 978-3-031-57850-2

@inproceedings{conf/iconference/TangWZGL24, added-at = {2024-05-17T00:00:00.000+0200}, author = {Tang, Jian and Wang, Yunran and Zhou, Xinxue and Guo, Jiayan and Li, Chenguang}, biburl = {https://www.bibsonomy.org/bibtex/23fa20ac86fda6792c4b936d4b5d6bcec/dblp}, booktitle = {iConference (1)}, crossref = {conf/iconference/2024-1}, editor = {Sserwanga, Isaac and Joho, Hideo and Ma, Jie and Hansen, Preben and Wu, Dan and Koizumi, Masanori and Gilliland, Anne J.}, ee = {https://doi.org/10.1007/978-3-031-57850-2_7}, interhash = {f313bad5e203895b75965162a468b0f6}, intrahash = {3fa20ac86fda6792c4b936d4b5d6bcec}, isbn = {978-3-031-57850-2}, keywords = {dblp}, pages = {84-95}, publisher = {Springer}, series = {Lecture Notes in Computer Science}, timestamp = {2024-05-20T07:25:10.000+0200}, title = {Can Chatbot Anthropomorphism and Empathy Mitigate the Impact of Customer Anger on Satisfaction?}, url = {http://dblp.uni-trier.de/db/conf/iconference/iconference2024-1.html#TangWZGL24}, volume = 14596, year = 2024 }