%0 Conference Paper %1 conf/quatic/VieiraFS12 %A Vieira, Ana %A Figueiredo, Soraia %A da Silva, Miguel Mira %B QUATIC %D 2012 %E Faria, João Pascoal %E da Silva, Alberto Rodrigues %E Machado, Ricardo Jorge %I IEEE Computer Society %K dblp %P 178-181 %T Using a CRM Approach for Implementing an Information System to Support ITIL. %U http://dblp.uni-trier.de/db/conf/quatic/quatic2012.html#VieiraFS12 %@ 978-0-7695-4777-0

@inproceedings{conf/quatic/VieiraFS12, added-at = {2023-03-24T00:00:00.000+0100}, author = {Vieira, Ana and Figueiredo, Soraia and da Silva, Miguel Mira}, biburl = {https://www.bibsonomy.org/bibtex/20dfc0f0ed2302eef361229d721ef1cae/dblp}, booktitle = {QUATIC}, crossref = {conf/quatic/2012}, editor = {Faria, João Pascoal and da Silva, Alberto Rodrigues and Machado, Ricardo Jorge}, ee = {https://doi.ieeecomputersociety.org/10.1109/QUATIC.2012.65}, interhash = {4eb62a3bdb54848fadc144202bffaa11}, intrahash = {0dfc0f0ed2302eef361229d721ef1cae}, isbn = {978-0-7695-4777-0}, keywords = {dblp}, pages = {178-181}, publisher = {IEEE Computer Society}, timestamp = {2024-04-09T12:47:57.000+0200}, title = {Using a CRM Approach for Implementing an Information System to Support ITIL.}, url = {http://dblp.uni-trier.de/db/conf/quatic/quatic2012.html#VieiraFS12}, year = 2012 }