Background: In institutional dementia care, person-centered care improves care processes and the quality of life of residents. However, communication gaps impede the implementation of person-centered care in favor of routinized care.
Objective: We evaluated whether self-organizing knowledge management reduces communication gaps and improves the quality of person-centered dementia care.
Method: We implemented a self-organizing knowledge management system. Eight significant others of residents with severe dementia and six professional caregivers used a mobile application for six months. We conducted qualitative interviews and focus groups afterward.
Main findings: Participants reported that the system increased the quality of person-centered care, reduced communication gaps, increased the task satisfaction of caregivers and the wellbeing of significant others.
Conclusions: Based on our findings, we develop the following hypotheses: Self-organizing knowledge management might provide a promising tool to improve the quality of person-centered care. It might reduce communication barriers that impede person-centered care. It might allow transferring content-maintaining tasks from caregivers to significant others. Such distribution of tasks, in turn, might be beneficial for both parties. Furthermore, shared knowledge about situational features might guide person-centered interventions.
%0 Journal Article
%1 gall2020selforganizing
%A Gall, Dominik
%A Preßler, Jan
%A Hurtienne, Jörn
%A Latoschik, Marc Erich
%D 2020
%J International Journal of Medical Informatics
%K myown
%P 104132
%R 10.1016/j.ijmedinf.2020.104132
%T Self-organizing knowledge management might improve the quality of person-centered dementia care: A qualitative study
%U https://downloads.hci.informatik.uni-wuerzburg.de/2020-gall-self-organizing-kowledge-management.pdf
%V 139
%X Background: In institutional dementia care, person-centered care improves care processes and the quality of life of residents. However, communication gaps impede the implementation of person-centered care in favor of routinized care.
Objective: We evaluated whether self-organizing knowledge management reduces communication gaps and improves the quality of person-centered dementia care.
Method: We implemented a self-organizing knowledge management system. Eight significant others of residents with severe dementia and six professional caregivers used a mobile application for six months. We conducted qualitative interviews and focus groups afterward.
Main findings: Participants reported that the system increased the quality of person-centered care, reduced communication gaps, increased the task satisfaction of caregivers and the wellbeing of significant others.
Conclusions: Based on our findings, we develop the following hypotheses: Self-organizing knowledge management might provide a promising tool to improve the quality of person-centered care. It might reduce communication barriers that impede person-centered care. It might allow transferring content-maintaining tasks from caregivers to significant others. Such distribution of tasks, in turn, might be beneficial for both parties. Furthermore, shared knowledge about situational features might guide person-centered interventions.
@article{gall2020selforganizing,
abstract = {Background: In institutional dementia care, person-centered care improves care processes and the quality of life of residents. However, communication gaps impede the implementation of person-centered care in favor of routinized care.
Objective: We evaluated whether self-organizing knowledge management reduces communication gaps and improves the quality of person-centered dementia care.
Method: We implemented a self-organizing knowledge management system. Eight significant others of residents with severe dementia and six professional caregivers used a mobile application for six months. We conducted qualitative interviews and focus groups afterward.
Main findings: Participants reported that the system increased the quality of person-centered care, reduced communication gaps, increased the task satisfaction of caregivers and the wellbeing of significant others.
Conclusions: Based on our findings, we develop the following hypotheses: Self-organizing knowledge management might provide a promising tool to improve the quality of person-centered care. It might reduce communication barriers that impede person-centered care. It might allow transferring content-maintaining tasks from caregivers to significant others. Such distribution of tasks, in turn, might be beneficial for both parties. Furthermore, shared knowledge about situational features might guide person-centered interventions.},
added-at = {2020-05-06T08:56:35.000+0200},
author = {Gall, Dominik and Preßler, Jan and Hurtienne, Jörn and Latoschik, Marc Erich},
biburl = {https://www.bibsonomy.org/bibtex/22080fa699535cc1330ee92798af5a461/hci-uwb},
doi = {10.1016/j.ijmedinf.2020.104132},
interhash = {f6a315faaa5f78d2b191d11aa7fb9558},
intrahash = {2080fa699535cc1330ee92798af5a461},
issn = {1386-5056},
journal = {International Journal of Medical Informatics},
keywords = {myown},
pages = 104132,
timestamp = {2024-05-06T17:22:37.000+0200},
title = {Self-organizing knowledge management might improve the quality of person-centered dementia care: A qualitative study},
url = {https://downloads.hci.informatik.uni-wuerzburg.de/2020-gall-self-organizing-kowledge-management.pdf},
volume = 139,
year = 2020
}