%0 Book %1 GVK23210672X %A Schöber, Peter %B Markt und Konsum %C Frankfurt am Main u.a. %D 1997 %I Lang %K Beschwerde Kunde Organisationsgestaltung Servicepolitik %N 4 %T Organisatorische Gestaltung von Beschwerdemanagement-Systemen %U http://gso.gbv.de/DB=2.1/CMD?ACT=SRCHA&SRT=YOP&IKT=1016&TRM=ppn+23210672X&sourceid=fbw_bibsonomy %@ 3631311451

@book{GVK23210672X, added-at = {2009-08-21T11:18:40.000+0200}, address = {Frankfurt am Main [u.a.]}, author = {Schöber, {Peter}}, biburl = {https://www.bibsonomy.org/bibtex/22ae7507f9d0785e360b51c35063a63de/fbw_hannover}, interhash = {eff28ad684258d288a97db89557361f6}, intrahash = {2ae7507f9d0785e360b51c35063a63de}, isbn = {3631311451}, keywords = {Beschwerde Kunde Organisationsgestaltung Servicepolitik}, number = 4, pagetotal = {XVI, 320}, ppn_gvk = {23210672X}, publisher = {Lang}, series = {Markt und Konsum}, timestamp = {2009-08-21T11:20:16.000+0200}, title = {Organisatorische Gestaltung von Beschwerdemanagement-Systemen}, url = {http://gso.gbv.de/DB=2.1/CMD?ACT=SRCHA&SRT=YOP&IKT=1016&TRM=ppn+23210672X&sourceid=fbw_bibsonomy}, year = 1997 }