%0 Conference Paper %1 ebner2012making %A Ebner, Katharina %A Riempp, Gerold %A Müller, Benjamin %A Urbach, Nils %A Krcmar, Helmut %B Proceedings of the Multikonferenz der Wirtschaftsinformatik (MKWI 2012), Braunschweig, Germany %D 2012 %K bmueller eris xes %T Making Strategic IT/IS Management Comparable: Designing an Instrument for Strategic IT/IS Benchmarking %X In light of the continued economic pressure on IT organizations, the efficient delivery of IT/IS services remains a crucial issue. Hence, IT managers have to break down and justify their service delivery costs. For this purpose, many IT executives revert to comparative assess- ments like IT/IS benchmarking. In recent years, IT/IS benchmarking has been increasingly used to support IT/IS management on a strategic level. This approach has specific require- ments for the data collection instrument. Hence, this paper introduces such an instrument for strategic IT/IS benchmarking and presents its development over a period of more than six years, during which it was applied in 126 companies.

@inproceedings{ebner2012making, abstract = {In light of the continued economic pressure on IT organizations, the efficient delivery of IT/IS services remains a crucial issue. Hence, IT managers have to break down and justify their service delivery costs. For this purpose, many IT executives revert to comparative assess- ments like IT/IS benchmarking. In recent years, IT/IS benchmarking has been increasingly used to support IT/IS management on a strategic level. This approach has specific require- ments for the data collection instrument. Hence, this paper introduces such an instrument for strategic IT/IS benchmarking and presents its development over a period of more than six years, during which it was applied in 126 companies.}, added-at = {2012-01-03T22:13:50.000+0100}, author = {Ebner, Katharina and Riempp, Gerold and Müller, Benjamin and Urbach, Nils and Krcmar, Helmut}, biburl = {https://www.bibsonomy.org/bibtex/2414c9c0223cc32291f1939388427270f/erispublications}, booktitle = {Proceedings of the Multikonferenz der Wirtschaftsinformatik (MKWI 2012), Braunschweig, Germany}, interhash = {53e3086379710cc5052f19a32407237a}, intrahash = {414c9c0223cc32291f1939388427270f}, keywords = {bmueller eris xes}, timestamp = {2012-01-03T22:13:50.000+0100}, title = {Making Strategic IT/IS Management Comparable: Designing an Instrument for Strategic IT/IS Benchmarking}, year = 2012 }