An Agile Method, a Contractual Relationship and Distance: A Triad of Challenging Conditions for a Successful System Development Project
Journal of Information Technology for Case and Application Research, 14 (4):
31-57 (2013)Abstract
This study explores how a thoughtful tailoring of an agile method contributed to the successful development of a complex and unique information system in a context where teams work across organizational and geographical boundaries. More specifically, the findings show how a large consulting firm managed to overcome the ever-elusive business requirement and distance challenges in a contractual relationship with a global client. The tailoring efforts addressed the challenges of working under a fixed-price contractual agreement by managing a total effort umbrella and by continuously aligning the functionalities to be delivered in the overall project with the work to be realized in each sprint; the challenges of working at a distance were met by adding time to the typical one-month sprint, and by developing a rich portfolio of communication tools and practices; and finally, the challenges of working with a global client were mainly dealt with by adopting a “just enough” strategy where a smart communication-oriented documentation was introduced. The findings show that the tailoring efforts addressed the agility needs of the project and resulted in a successful endeavor for all parties.