%0 Book %1 GVK225593076 %C London u.a. %D 1997 %E Gabbott, Mark %I Dryden %K Customer_services Management Marketing Service_industries %T Contemporary services marketing management %U http://gso.gbv.de/DB=2.1/CMD?ACT=SRCHA&SRT=YOP&IKT=1016&TRM=ppn+225593076&sourceid=fbw_bibsonomy %@ 0030990351

@book{GVK225593076, added-at = {2009-08-21T10:51:32.000+0200}, address = {London [u.a.]}, biburl = {https://www.bibsonomy.org/bibtex/280c74bc35011cf11ee931c550f4da516/fbw_hannover}, editor = {Gabbott, {Mark}}, interhash = {282ffc690b2566a3513c6231a26bd108}, intrahash = {80c74bc35011cf11ee931c550f4da516}, isbn = {0030990351}, keywords = {Customer_services Management Marketing Service_industries}, pagetotal = {XIV, 537}, ppn_gvk = {225593076}, publisher = {Dryden}, subtitle = {a reader}, timestamp = {2009-08-21T10:57:29.000+0200}, title = {Contemporary services marketing management}, url = {http://gso.gbv.de/DB=2.1/CMD?ACT=SRCHA&SRT=YOP&IKT=1016&TRM=ppn+225593076&sourceid=fbw_bibsonomy}, year = 1997 }