%0 Journal Article %1 Hwang2011 %A Hwang, Yujong %D 2011 %J Information Research %K behaviour company information %N 2 %T Measuring information behaviour performance inside a company: a case study %U http://informationr.net/ir/16-2/paper480.html %V 16 %X Introduction. Measuring information behaviour performance to provide practical guidance for knowledge workers is an important issue for the success of a company. Drawing upon the literature from psychology, marketing, management and information systems, this paper develops a practical model of information behaviour that provides fundamental determinants of knowledge workers' performance. Method. This paper carried out a single company case study employing an online survey with a return of 352 employees from a large insurance company. Analysis. Specific interpretations of the results at each level are provided with the quantitative analysis using average scores and gaps using Microsoft Excel statistical analysis functions. Results. Results indicate that the capability to use information and information technology is moderately lower than the overall motivation to use information effectively in this company. Conclusions. Employees are motivated to use information to make better decisions and share information to increase job productivity. A high analytic style of employees seems to be a clear advantage for the company. However, the capability to organize and maintain valuable information was found to be lower than the other scores and should be enhanced to improve overall job performance.

@article{Hwang2011, abstract = {Introduction. Measuring information behaviour performance to provide practical guidance for knowledge workers is an important issue for the success of a company. Drawing upon the literature from psychology, marketing, management and information systems, this paper develops a practical model of information behaviour that provides fundamental determinants of knowledge workers' performance. Method. This paper carried out a single company case study employing an online survey with a return of 352 employees from a large insurance company. Analysis. Specific interpretations of the results at each level are provided with the quantitative analysis using average scores and gaps using Microsoft Excel statistical analysis functions. Results. Results indicate that the capability to use information and information technology is moderately lower than the overall motivation to use information effectively in this company. Conclusions. Employees are motivated to use information to make better decisions and share information to increase job productivity. A high analytic style of employees seems to be a clear advantage for the company. However, the capability to organize and maintain valuable information was found to be lower than the other scores and should be enhanced to improve overall job performance. }, added-at = {2011-06-16T10:46:30.000+0200}, author = {Hwang, Yujong}, biburl = {https://www.bibsonomy.org/bibtex/2afb0b3b8e778e7a894955234474afed0/griesbau}, interhash = {48ce743c8c322453bf801c3ec55a2fd9}, intrahash = {afb0b3b8e778e7a894955234474afed0}, journal = {Information Research}, keywords = {behaviour company information}, number = 2, timestamp = {2011-06-16T10:46:30.000+0200}, title = {Measuring information behaviour performance inside a company: a case study}, url = {http://informationr.net/ir/16-2/paper480.html}, volume = 16, year = 2011 }